What to Do When TikTok phone is Not Received After Payment

Payment Didn't Go Through? Check TRC20/ERC20 Confirmation

If you paid via USDT and the TikTok phone number hasn't arrived, first verify your transaction on the blockchain. TRC20 (Tron) usually confirms in seconds, while ERC20 (Ethereum) can take minutes. Open your wallet and check the transaction status – if it's pending, wait. If it failed, the funds should return to your wallet automatically.

Wrong Network? Double-Check USDT Network

One common mistake is sending USDT on the wrong network. For example, sending ERC20 USDT to a TRC20 address will result in lost funds. Our platform only accepts TRC20 USDT for instant delivery. Always confirm the network before hitting send. If you used the wrong network, contact support with your TXID – we may be able to recover the funds for a small fee (usually 5 USDT).

Phone Number Not in Your Orders? Refresh and Check Spam

After successful payment, the number should appear instantly in your order history. If not, refresh the page. Sometimes emails or SMS delivery can be delayed. Check your account's notification settings and spam folder. If nothing shows after 5 minutes, the system may have encountered an error. Contact support with your TXID and order ID.

Payment Amount Incorrect? Minimum 2.5 USDT

Our TikTok verification numbers start at 2.5 USDT for a 30-minute rental. If you sent less than the required amount, the system will not process the order. You must send the exact amount, including network fees. For example, if the price is 2.5 USDT, send exactly 2.5 USDT via TRC20. Any extra is not automatically refunded – you'll need to contact support.

Number Received But Not Working? Try Another Number

Occasionally, a number may be blocked by TikTok or already in use. If you receive an error like "This number is not available," request a replacement for free within the first 5 minutes. Our system automatically replaces faulty numbers. If you're outside the window, you can purchase a new number at 50% discount (e.g., 1.25 USDT for a 30-min rental).

Still Stuck? Contact Support with TXID

If you've tried everything and still don't have a phone number, email [email protected] with your transaction ID (TXID) and order number. We respond within 1 hour during business hours (UTC+8). Include a screenshot of the payment confirmation. We'll either deliver the number or refund your USDT in full within 24 hours.